Sofa Warranty Policy

Sofa Warranty Policy (2 Years)

Shop Name: ZAYLUX SOFA SHOP
Address: 83a Beresford Road, Longsight, Manchester, England, M13 0TA
Email: shopify@zayluxltd.shop
Tel: +448003689673

Warranty Period

All sofas come with a 2-year free warranty from the date of purchase.

Warranty Coverage

The warranty covers the following situations due to manufacturing defects or quality issues:

Damage or structural defects in the sofa frame

Cracked or loose stitching

Failure of the spring or support system

Severe fabric or leather shedding caused by normal use

Exclusions from the Warranty

The following situations are not covered by the free warranty:

Damage caused by human error, misuse, or accidents

Damage caused by pets or scratches

Wear, fading, or aging caused by prolonged exposure to sunlight, humidity, fire, or other environmental factors

Normal wear and tear (such as minor deformation of the cushion or slight fading of the color)

Unauthorized repairs or modifications

Warranty Service Methods

If the sofa is confirmed to be covered by the warranty, we will repair or replace the part free of charge.

If the repair is unavailable, we will replace the sofa with the same model or equivalent value.

All warranty services are free of charge and are provided at no additional cost to the customer.

Warranty Claim Process

Please contact us at shopify@zayluxltd.shop and provide your order number and description of the problem.

Attach clear photos or videos of the damaged area so we can quickly identify the issue.

We will respond and provide a solution within 2–3 business days.

Special Notes

Please keep your proof of purchase (order number or invoice) as proof of warranty service.